Shipping Policy

The Roots Fresh Menu:

Welcome to The Roots Natural and Organic Food Store! We are delighted to offer you our exclusive Fresh Menu, featuring a selection of natural and organic produce. Here’s everything you need to know about our shipping policy for The Roots Fresh Menu:

  1. Delivery Areas: Our Fresh Menu is available for delivery in Delhi, Gurgaon, and select pin codes in Noida. We strive to bring you the freshest products directly to your doorstep.
  2. Delivery Days and Time: We offer delivery on Tuesdays and Fridays for The Roots Fresh Menu. Our dedicated delivery team will ensure that your order reaches you between 7 am and 6 pm on these specified days.
  3. Customer Service: For any inquiries, assistance, or order-related questions, feel free to reach out to our customer service team at +91 9811019811. Our team is here to provide you with exceptional service and support.
  4. Disclaimer: Please note that the final bill for your Fresh Menu order may vary due to changes in the weight of certain items and unexpected fluctuations in produce prices. We are committed to transparency and will always strive to provide you with accurate pricing information.
  5. Standard Shipping Charges:
    • For deliveries within Delhi, a flat shipping fee of ₹149 will be applied to each order.
    • For deliveries to Noida, Gurgaon, and Faridabad, the standard shipping fee is ₹250 per order.
  6. Order Placement: To ensure a seamless delivery experience, we kindly request you to place your orders before 2 pm on Monday for Tuesday deliveries and before 2 pm on Thursday for Friday deliveries.
  7. Delivery Process:
    • Our delivery team will carefully package your Fresh Menu items to maintain their quality and freshness during transit.
    • You will receive a notification once your order is out for delivery, along with tracking details to keep you informed about the delivery progress.
  8. Recipient Availability:
    • Please ensure that someone is available at the delivery address to receive your order during the specified delivery window. We recommend choosing a delivery address where you can personally receive the order or have someone available to accept it on your behalf.
  9. Returns and Exchanges:
    • We take great care in ensuring the quality of our products. In the unlikely event that you receive a damaged or unsatisfactory item, please refer to our Exchange and Replacement Policy for guidance on requesting an exchange or replacement. Read the complete policy here

We appreciate your choice to shop with The Roots Natural and Organic Food Store. Our commitment to providing you with the finest natural and organic products, combined with our dedicated customer service, ensures a delightful shopping experience. If you have any further questions or need assistance, do not hesitate to contact us. Happy shopping and enjoy the freshness of The Roots Fresh Menu!

Shipping Policy for Pan India Delivery:

Thank you for choosing The Roots Natural and Organic Food Store for your shopping needs. Our Pan India Delivery service allows you to enjoy our wide range of natural and organic products no matter where you are in India. Here’s everything you need to know about our Pan India Delivery shipping policy:

  1. Delivery Areas: We are pleased to offer Pan India Delivery, covering a vast network of locations across India. Whether you’re in a major city or a remote area, we aim to deliver our products to your doorstep.
  2. Delivery Timeframes: Delivery times may vary depending on your location and our logistics partner. we ship products between 3-5 working days. We work hard to ensure that your order reaches you as promptly as possible.
  3. Shipping Charges:
    • Shipping charges for Pan India Delivery are calculated based on the weight and dimensions of your order, as well as your delivery location. The shipping cost will be displayed to you during the checkout process, allowing you to review the charges before finalizing your order.
  4. Order Processing:
    • Once you place your order, our team will process it promptly. We’ll work diligently to prepare your items for shipment, ensuring that they are carefully packaged to maintain their quality.
  5. Order Tracking:
    • As soon as your order is shipped, you will receive a notification containing your tracking details. These details will help you monitor the progress of your delivery and anticipate its arrival.
  6. Delivery Process:
    • Our trusted logistics partners will handle the delivery of your order. They are committed to ensuring that your package arrives in excellent condition and within the estimated timeframe.
  7. Recipient Availability:
    • To ensure a successful delivery, please provide a delivery address where someone is available to receive the package during the estimated delivery window. If you’re unavailable at the time of delivery, our logistics partner will typically make additional attempts to deliver your order.
  8. Quality Assurance:
    • We take pride in the quality of our products. If you receive any item with quality concerns, please refer to our Exchange and Replacement Policy for guidance on requesting an exchange or replacement.
  9. Customer Support:
    • Should you have any questions, concerns, or inquiries about your Pan India Delivery order, our customer service team is here to assist you. Feel free to contact us at +91 9811019811 or reach out via email at neetuka@organicstoretheroots.in

At The Roots, we are committed to providing you with the highest quality natural and organic products, along with a seamless and reliable delivery experience. We appreciate your trust in us and look forward to serving you with excellence. Happy shopping and enjoy the goodness of The Roots Natural and Organic Food Store!

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